Economy UK Delivery Within 5 Working Days
This service is FREE for all UK mainland orders over £30 in value. For orders under £30 in value, delivery is charged at a rate of £3.49 including VAT.
All of our economy deliveries are sent with RoyalMail or DPD, depending on the package size and weight. Most deliveries will arrive within five working days. We may prioritise stock to orders with faster delivery methods. However, your order will arrive within five working days.
UK Delivery Within 3 Working Days
This service costs from £4.99 for most orders or £7.99 for bulkier orders. Some bulkier orders for outlying UK locations can cost more; all delivery charges are calculated at checkout.
All of our Tracked three working-day orders are sent with RoyalMail or DPD, depending on size.
Next Working Day UK Delivery
This service costs £14.99 for any size order. This cost covers most of the Mainland UK; outlying areas may differ, and all costs are calculated at checkout.
The cut-off time for orders to be dispatched the same day is 12 noon. If you need to use this service and it’s after 12 noon, please call us on 01332 840391, and we’ll do our best to make special arrangements for you.
Our next working day orders are sent either with RoyalMail Tracked 24 or DPD. The service we send them on depends on the order weight and bulk.
Please, note that working days do not include Saturdays, Sundays or Bank Holidays.
Special Handling Instrument Delivery (Double Basses & Cellos) within the next 5 working days
This delivery is a ‘white-glove’ service we carry out using our own staff and specially fitted out, climate-controlled van. We use our own van and staff to deliver cellos and double basses because these items are very fragile, and the damage risk with parcel companies is far too great. Double basses and cellos are also oversize for most parcel companies. We deliver to most mainland UK postcodes. If your postcode is not covered, we may have alternative delivery runs that are less frequent, on which we can include your delivery; if this is the case, please get in touch with us, and we will be happy to advise you.
Unfortunately, we cannot provide this delivery free of charge due to the cost of operating it; the delivery charge is calculated at checkout based on your location. We hope that it gives you peace of mind that your cello or double bass will arrive in the best condition directly from our luthier workshop.
When your order is placed, we will contact you to arrange the day of delivery. The day before your delivery, you will receive an email and/or a text message with a two-hour time window of when your delivery will arrive. On the delivery day, when our van is underway, you will receive another email/text with an accurate live ETA and the option to track our van on an updated live map.
Saturday UK Deliveries
If you need your order delivered on a Saturday, we can arrange it for you. However, please call us by phone for our best pricing and to make the arrangements.
All international deliveries have their price calculated at the checkout. Transit times vary depending on the country. We have listed some regional transit times below, as a guide. However, these are quoted based on courier company estimates and do not include unexpected delays, such as customs delays.
Europe: between 2 and 5 working days some countries can take longer depending on the
North America and Canada: between 2 and 10 working days
Australia: between 5 and 10 working days
We will always pack orders for shipping in a fit-for-purpose manner. We re-use packaging where possible to minimise our impact on the environment and reduce the quantity we send for recycling or waste.