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Covid-19 How We Are Operating

Coronavirus (Covid-19) – Service Status – Updated Tuesday 30th November 2021 – Following the Prime Minister’s Announcement

In line with government guidelines, our business will continue to operate as outlined below.

  • Online Orders: Business as usual
  • Telephone Orders: Business as usual
  • White-Glove Home Deliveries on our Van: Business as usual
  • Instrument Hire: Business as usual
  • Workshop Repairs: Minor delays
  • Workshop Luthier Setups: Business as usual
  • Showroom: Business as usual All visitors to wear a mask
  • Instrument & Bow Trials in Your Own Home: Business as usual – Call for details


Detailed Operational Information

To protect you and our workforce, we are operating as outlined below to ensure safeguarding while trying to work as close to business as usual as we can while there is the risk from the Covid-19 virus.

Online Orders
All online orders are unaffected and are shipping as usual. We would like to encourage customers to use our website in preference to calling in if possible. You can place orders via our website.

Telephone Orders and Advice
Telephone orders are also unaffected, and we remain available to offer our usual high level of product advice and guidance. Our telephone number is 01332 840391

Instrument Hire / Van Deliveries

There will be no significant changes except for our staff not entering buildings. All deliveries will be contactless and to the outside door of your building as we are not permitting our team to enter the customer’s premises. We have full live satellite tracking and delivery updates by text message and email so that customers can see when we will arrive. Our van is likely to be very busy with instrument hire and rental deliveries due to an increase in demand. We will try to keep our delivery lead times to a minimum and accommodate all of our new and existing customers.

Workshop Repairs and Luthier Setups

Our workshop services are operating as close to normal as possible for new instrument Luthier setups with very little if any, delay. Repairs are still possible with special arrangement, please, telephone us for the latest information and procedures for repairs. Repairs are being delayed slightly due to our quarantine procedures.

Showroom

Our Showroom is open to the public and all customers are asked to wear a mask in line with Government guidelines.

Instrument & Bow Trials in Your Own Home

We are trialling an approval service, whereby you can try an instrument or selection of bows in your own home. We will deliver the instrument or bows in a contactless manner to your home for you to try.

We feel that this is the safest way to operate at this moment in time. All instruments will be quarantined for at least 72 hours before delivery, and strict social distancing will be observed. Instruments will be delivered by our staff on our van to ensure safe transport and bows will be delivered by the parcel company. If you are interested in a home trial, please telephone or email us for details.

Personal Message from David – Managing Director
These are unprecedented and difficult times for everyone, not just our small family business. I know that musicians and people who work in the arts are facing extremely challenging times due to the nature of the industry and the lack of audiences. I hope that everyone will stay safe and well.

My team and I remain at your service, happy to help as always, and our thoughts are with you all.

David.
David Morgan, Managing Director, Bass Bags Ltd

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